How do I fix Brothe...
Clear all

[Solved] How do I fix Brother Printer Error State?


Topic starter

please let me know how do i fix brother printer error state.


Thanks in advance.

The simple solutions for troubleshooting Brother Printer In Error State includes:
  1. Restart the device.
  2. Update the printer driver.
  3. Make sure that the driver isn't corrupted.
  4. Check for stable source of internet connection, in case of wireless printer.
  5. Connect the device properly with USB or wires.

Detailed information about Brother Printer In Error State.

1 Answer

Fix Brother Printer in Error State:

One of the most common issues that one may encounter is Brother printer in an error state. Generally, you will be able to spot the cause of the error on the display screen. Sometimes the cause of Brother printer in error state is completely hidden. Rather than following a single specific troubleshooting solution, you must look at various troubleshooting solutions that you can use to fix this Brother printer in error state windows 10 error.

In order to make your printer device function in a normal manner, it is recommended for you to use the simple troubleshooting steps. Moreover, you must check the wireless connection or USB, which is connected to your computer device and printer machine.

The best way to get your Brother printer in error state issues resolved quickly is to contact the Brother team by giving them on call.

How to Resolve Brother Printer in Error State Issue?

You may come across this message of Brother printer in error state on your printer machine due to several reasons. It can be because of low ink, jammed printer, connectivity issues and changes made in the software. Prior to working on the main solution, let us just work on the preliminary steps and see if it can fix the Brother printer in error state issue.

1) Check the Connection of Your Printer Device: Check whether the power wires are connected to the power source and see if the USB wires are connected to the computer system. Please ensure that you disconnect all the cords and check if there is any problem with the power wires only.

2) Restart the Computer and Printer: Power off your computer system and Brother printer machine for a few minutes and then restart them. One simple restart can resolve the problem of the printer in error state Brother.

3) Check if There is Enough Ink: In case the ink in the cartridge is very low, then you are required to change the toner. However, you will get a message that the ink is very less on the Brother printer as well as on your computer. Therefore, it is important for you to change the ink to resolve the issue.

4) Check Paper Jam Issues: See if there is any paper jammed in your printer machine. If you see a paper jammed in your printer, then clear it.

Method 1: Check the Status of Your Brother Printer Offline

Brother printer is in an error state or offline error may occur due to issues in the software or printer drivers. The printer driver error may arise because of the age of your printer or because you disabled the automatic updates. This offline error may occur in any of the printing machines and is not just restricted to the Brother brand.

Mentioned below are the steps that you are required to carry out in order to fix Brother printer in an error state issue.

Step 1: Go to the Search Box of your Windows 10 and write Control Panel there.

Step 2: Go to the Top and then click on Control Panel.

Brother Printer Offline

Step 3: After that, you will see the option of Hardware and Sound. Click on that option and then select devices and Printers.

Brother Printer Offline

Step 4: Right click on the Printer and then choose set as default printer.

brother printer in error state windows 10

Step 5: Then, right click and select set as default printer and then select see what is printing.

brother printer in error state

Step 6: Now, go to the top left and then click on the Printer.

brother printer in error state windows 10

Step 7: Uncheck use printer offline and Pause Printing.

brother printer error state

Step 8: Restart your Brother printer. If the error message gets removed, then great and if it doesn’t then try out the next solution.

Method 2: Reboot the Print Spooler Service

The spooler manages the messages that are sent from your computer system to the printer machine. If you restart the spooler service, then all the print jobs in the queue will get printed one after the other and the error state issue will get fixed. Stated out below are the steps that you need to carry out the spooler service to resolve Brother printer in an error state issue.

Step 1: Enter cmd in the search box.

Step 2: Right click and then choose the option of Run as administrator.

Brother Printer in an Error State

Step 3: Now, select Yes to enable User Control.

Step 4: After that, type net stop spooler. Don’t write a single word continuously as net stop spooler has spaces between every word. Press the Enter key from the keyboard.

brother printer is in an error state

Step 5: When you read the message that The Print Spooler Service was stopped successfully and then type net start spooler. After that, hit the enter key from the keyboard.

why is my brother printer in an error state

Step 6: After that, you will receive another message that says, The Print Spooler service has started successfully. Close the command prompt.

Step 7: Restart your PC and Brother printer machine. Once your system is turned on, then try to print a test page.

If even after trying the steps above, your probem does not get solved, then try using the next method to fix the problem of Brother printer in an error state.

Method 3: Restart Your Device After Clearing the Print Spooler Service

If you wish to clear the spooler files, then you must carry out the steps that are given below.

Step 1: First of all, you need to go to C, and then to Windows, then System32. After that, go to Spooler and then open the printers folder. Also, delete the files that are present in it.

Step 2: In case you are not able to navigate to the folder, then try to open the run box. To launch the run box, all you need to do is to press the Windows key and R key simultaneously and then cross C:\Windows\System32\Spool\Printers. Now, select Ok.

brother printer is in error state

Step 3: Now in the next step, press the button of continue and then remove all the files.

Brother Printer in an Error State

Step 4: Shut the folder and then go to the folder C:\Windows\System32\Spool\Drivers\W32x86. Remove all the files from the folder and then close them.

Method 4: Allow PnB Detection on Windows 10

In case you are a user of Windows 10 and after that turn on the Legacy plug and play detection. Prior to getting started with the process, reboot your computer system and carry out the steps given below.

Step 1: On your Windows 10 search box, enter device manager. Alternately, you can launch the run box and then enter devmgmt.msc and then click on Ok.

Step 2: Go to the Device Manager.

Step 3: Go to the Top and select view and then select Show hidden devices.

Step 4: Find Ports and select it to increase the list.

Step 5: Just go to ECP Printer Port and then Select Properties.

Step 6: Click on ports settings that is right next to the General Tab.

Step 7: Choose an interrupt assigned to the port and then Enable Legacy Plug and Play Detection.

Step 8: Save changes by clicking on Ok.

Restart your Brother printer and check if the issue is fixed or not. In case the issue still persists, then try the next method to fix your problem.

Method 5: Update the Printer Driver to Resolve the Problem of Brother Printer in Error State

There are two different ways to update the drivers of your Brother printer. The drivers can be updated by going to your computer system. According to the first method, the computer will start searching for the latest driver online. In the second method, you are required to install the Brother printer online.

Here in this method you are going to learn how to update the Brother printer driver automatically.

Step 1: Go to the search box of your Windows 10 and then type device manager there. After that, open run box and enter devmgmt.msc and hit ok.

Step 2: Click on Device Manager

Step 3: Now, go to the view that is given at the top and then select Show hidden devices.

Step 4: In order to expand the list, you need to select the option of Print queue.

Step 5: Go to your Brother Driver and then right click on it. Go to the Update Driver and then search automatically for the updated driver software.

Answer Found on printerstechnicalsupport.